FAQ

Creating an account at Tangiers Casino is quick and simple. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your name, email address, date of birth, and country of residence. Create a username and password that you'll use to access your account. Once you've completed the registration form, verify your email address by clicking the link sent to your inbox. After verification, your account is active and ready to use. The entire process takes just a few minutes, and you'll be able to claim your welcome bonus and start playing immediately after registration.

Tangiers Casino offers a generous welcome package of up to €4750, divided across your first four deposits. This tiered bonus structure allows you to maximize your playing power as you get familiar with our platform. Each deposit comes with its own match percentage and maximum bonus amount. Additionally, new players may be eligible for a no-deposit bonus of 25 free spins on select Betsoft games just for signing up. Some exclusive promotions may even offer $77 in bonus cash plus free spins. Remember that all bonuses come with wagering requirements (typically 20x-75x depending on the promotion) and may have maximum cashout limits. To claim these offers, simply make your qualifying deposit and follow the bonus activation instructions in your account dashboard.

Tangiers Casino offers a wide range of secure payment options to accommodate players from different regions. For deposits, you can use credit/debit cards (Visa, MasterCard, American Express), e-wallets (Neteller, Skrill, ecoPayz), bank wire transfers, and even checks. All deposits are processed instantly, allowing you to play immediately. For withdrawals, you can use most of the same methods, including bank transfers, e-wallets, and credit cards. Withdrawal processing times vary by method: e-wallets typically process within 24 hours, while credit cards and bank transfers may take 3-5 business days. Tangiers Casino accepts multiple currencies including USD, EUR, CAD, AUD, and ZAR, allowing you to play in your preferred currency. All transactions are protected with advanced encryption technology to ensure your financial information remains secure.

Tangiers Casino offers an extensive collection of games powered by top software providers including Betsoft, iSoftBet, Microgaming (Apricot), Pragmatic Play, and ViG. Our game library features hundreds of options across various categories. Slot enthusiasts can enjoy classic 3-reel slots, video slots with immersive themes, and progressive jackpot games offering life-changing prizes. Table game players will find multiple variations of blackjack, roulette, baccarat, and poker. We also offer video poker machines in several popular variants. For an authentic casino experience, our live dealer section powered by ViG features real-time games with professional dealers streaming in HD quality. New games are added regularly, ensuring our collection stays fresh and exciting. All games are optimized for both desktop and mobile play, allowing you to enjoy your favorites wherever you go.

Wagering requirements at Tangiers Casino represent the number of times you must play through a bonus amount before you can withdraw any winnings associated with it. For example, if you receive a $100 bonus with a 30x wagering requirement, you'll need to place bets totaling $3,000 before withdrawing related winnings. Different bonuses have different requirements: our standard welcome bonuses typically have 30-40x requirements, while no-deposit bonuses may have higher requirements (up to 75x). It's important to note that different games contribute differently toward meeting these requirements. Slots usually contribute 100%, while table games like blackjack and roulette may contribute 10-20%. Video poker typically contributes around 20%. The specific contribution percentages and wagering requirements for each promotion are always clearly stated in the terms and conditions. We recommend reviewing these details before claiming any bonus to ensure you understand the playthrough conditions.

Yes, Tangiers Casino is fully optimized for mobile play across all devices. Our mobile platform works seamlessly on iOS and Android smartphones and tablets without requiring any app downloads. Simply visit our website through your mobile browser, and you'll automatically access our mobile-optimized site. The mobile casino maintains the same high-quality graphics and smooth gameplay as our desktop version, with games specifically designed for touch controls. You'll have access to most of our game library, including slots, table games, and even live dealer options. All account functions are available on mobile as well, allowing you to deposit, withdraw, claim bonuses, and contact support directly from your device. The responsive design ensures that the interface adapts perfectly to your screen size, providing an optimal gaming experience whether you're using a small smartphone or a larger tablet.

The verification (KYC) process at Tangiers Casino is a standard security procedure required by gaming regulations to confirm your identity and protect against fraud. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to submit copies of: 1) A government-issued photo ID (passport, driver's license, or national ID card), 2) Proof of address (utility bill, bank statement issued within the last 3 months), and 3) Proof of payment method ownership (copy of credit card showing the first 6 and last 4 digits, or screenshot of e-wallet account). Documents can be uploaded directly through your account dashboard under the 'Verification' section. Our team usually processes verification documents within 24-48 hours, and you'll receive an email confirmation once your account is fully verified. This one-time process ensures a secure gaming environment and smooth withdrawals for all players.

Tangiers Casino offers comprehensive customer support to assist you with any questions or concerns. Our primary support channel is email, available at support@tangierscasino.com, where our team responds to inquiries within 24 hours, often much faster. For more immediate assistance, we recommend using the live chat feature available directly on our website. Live chat support is available 24/7, allowing you to connect with a support agent in real-time at any hour. Our support team is trained to handle a wide range of issues, from account questions and bonus inquiries to technical problems and responsible gambling concerns. All support is provided in English, with additional languages available depending on your region. Before contacting support, you might also check our comprehensive FAQ section, which covers many common questions and can often provide immediate answers to your inquiries.

Tangiers Casino is committed to providing a fair gaming environment through multiple safeguards. All our games use certified Random Number Generators (RNGs) that ensure completely random and unbiased outcomes for every spin, card dealt, or dice rolled. These RNGs are regularly tested and certified by independent auditing organizations to verify their fairness. We partner with reputable software providers like Betsoft, iSoftBet, Microgaming, and Pragmatic Play, all of which adhere to strict fairness standards and transparency in their game development. Each game on our platform displays its theoretical Return to Player (RTP) percentage, allowing you to make informed choices about the games you play. Additionally, we maintain detailed game histories in your account, enabling you to review your past gaming sessions. Our commitment to fair play is part of our broader dedication to responsible gambling and maintaining the trust of our players.

Tangiers Casino promotes responsible gambling through various player protection tools. We offer deposit limits that allow you to control how much you can fund your account daily, weekly, or monthly. Session time limits help you manage how long you play in a single sitting, with notifications when you approach your set time. Our self-assessment test helps you evaluate your gambling habits and identify potential issues early. For players who need a break, we provide temporary self-exclusion options ranging from 24 hours to 6 months. In more serious cases, players can request permanent self-exclusion. We also offer reality checks that provide periodic notifications about your playing time and net wins or losses. All accounts include access to your complete gambling history, allowing you to track your activity. Our customer support team is trained to provide information about external gambling support organizations if needed. These tools can be accessed and configured through the responsible gambling section of your account settings.

Yes, Tangiers Casino employs advanced security measures to protect your personal and financial information. We use industry-standard SSL (Secure Socket Layer) encryption technology to safeguard all data transmitted between your device and our servers, ensuring that sensitive information cannot be intercepted by unauthorized parties. Our privacy policy strictly limits how your personal information is used and shared, with data only being processed for legitimate purposes related to your account management and gaming experience. We maintain strict data retention policies and regularly update our security protocols to address emerging threats. All payment processing is conducted through secure, PCI-compliant systems that adhere to international banking security standards. Access to player data within our organization is strictly limited to staff members who need it to perform their duties. We never sell your personal information to third parties and only share data when legally required or with your explicit consent.

Tangiers Casino accepts multiple currencies to accommodate our international player base. Currently, you can play using Euro (EUR), US Dollar (USD), Canadian Dollar (CAD), Australian Dollar (AUD), and South African Rand (ZAR). When you register, you'll select your preferred currency, which will be used for all transactions and gameplay on your account. Once your account currency is set, it cannot be changed, so it's important to choose the one that works best for you. Playing in your local currency helps you avoid exchange rate fees that might otherwise be charged by your payment provider. All game limits, bonuses, and transactions will be displayed in your chosen currency. If you deposit using a different currency than your account currency, an automatic conversion will take place at the current exchange rate, which may include a small conversion fee from your payment provider.

Tangiers Casino welcomes players from many countries around the world, but due to varying gambling regulations, we cannot accept players from all regions. Countries with restrictions include: Afghanistan, American Samoa, Andorra, Anguilla, Aruba, Bermuda, British Indian Ocean Territory, British Virgin Islands, Burundi, Cambodia, Cayman Islands, Chad, Congo, Costa Rica, Curaçao, Denmark, Democratic Republic of Congo, Eritrea, Falkland Islands, France, Gibraltar, Guadeloupe, Guam, Guinea-Bissau, Haiti, Iraq, Israel, Libya, Martinique, Mayotte, Montserrat, Myanmar, New Caledonia, Northern Mariana Islands, and Pitcairn. Additionally, players are responsible for checking if online gambling is legal in their jurisdiction before registering. The list of restricted countries may change as regulations evolve, so we recommend checking our terms and conditions for the most current information. If you're unsure about your eligibility to play at Tangiers Casino, please contact our customer support team for clarification.